FAQ’s

FAQS

Payment, Delivery & Returns

What payment methods do you accept?

UK Postage Costs and information

Do you accept orders from outside the UK?

How long will it take to receive my order?

What if my order is out of stock?

How do I return goods?

 

Product Information

Are your products suitable for vegetarians?

Are your products gluten / nut / allergy free?

Are your products suitable for diabetics?

How long will your products keep once opened?

How long do your products last unopened?

What is the difference between jams, preserves and conserves?

 

 

  • Payment methods

 

We currently accept credit / debit card payments, secure payments online via PayPal.

 

Credit / Debit Card:  The following cards are acceptable: VISA, Mastercard, Maestro, Visa Electron, Solo, Delta.

Please be aware that that your credit card details must match those of your billing address. Orders will not be accepted if this is not the case.

If you wish your order to be sent to a different address, please enter the appropriate address at checkout.

 

Please note, we currently cannot accept payments over the phone.

 

Back to the top ^

 

 

  • UK Postage Costs

 

 

Postage is charged at a flat rate of £6 per order, regardless of size.

Orders under 3 jars will be sent via Royal Mail, orders of 4 jars or more will be sent via courier.

 

Back to the top ^

 

 

  • Orders outside of the UK

 

 

Given the weight of our products, shipping is very expensive and therefore by default, we do not currently accept orders or ship outside of the UK.

We are however happy to provide a shipping quote should you wish to purchase our products – please don’t hesitate to get in touch!

 

Back to the top ^

 

 

  • How long will it take to receive my order?

 

Orders are shipped Monday – Thursday.

Please note, we do not post on a Friday.

 

Back to the top ^

 

 

  • What if my order is out of stock?

 

Given the seasonalitity of some of our products, sometimes stock levels are low and over sell / go out of stock before we can update the website.

If this is the case, we will inform you by email or phone as soon as possible and give you an idea of delivery time or suggest another product if appropriate.

You are always welcome to cancel your order if you prefer not to wait for stock to come in.

 

Back to the top ^

 

 

  • Returns

 

If you are not 100% happy with your items, we will happily refund you. Please note, shipping costs will not be refunded, ONLY the original cost of the product.

To qualify for the refund, the following conditions must be met:

  • the original labels are still attached
  • there is a valid receipt or proof of purchase
  • the item is returned to Cranfields Foods

Buyer will pay the return postage costs; refund will not be issued until the return of the items. This does not affect your statutory rights.

How to return your order: 

Return address:

Cranfields Foods RETURNS, The Old Rectory, East Down, Nr. Barnstaple, Devon, EX31 4LR

Please enclose a note, quoting your original order number and reason for return, and if looking for a replacement, which product you require.

Any costs incurred in returning the item are the reponsibily of the customer. We recommend you organise postage that requires a signature so you have proof that it was delivered.

 

Back to the top ^

 

 

  • Are your products suitable for vegetarians?

 

Yes 🙂

We use English Beet Sugar not Cane and therefore believe this also makes our products vegan friendly too!

 

Back to the top ^

 

 

  • Are your products gluten / nut / allergy free?

 

Any allergens are noted on the side of the jar. Please feel free to contact us should you have any specific enquiries regarding a particular product.

 

Back to the top ^

 

 

  • Are your products suitable for diabetics?

 

No. However, as our products are high in fruit, they have a very strong full flavour and so a little goes a long way!

 

Back to the top ^

 

 

  • How long will your products keep once opened?

 

Marmalades, preserves and conserves must be refridgerated upon opening. They should then keep for a few weeks happily in the fridge.

We are confident you will love our products so much that we doubt you will have any left past the first couple of weeks! Extra breakfasts will be called for 😉

Our chutneys will last longer once opened. please store these in a cool dark place away from direct sunlight.

 

Back to the top ^

 

 

  • How long will your products keep unopened?

 

Please see the Best Before Date on our jars.

Please note, the Best Before Date doesn not mean that our products must be discarded after the date has elapsed, merely that our products will be at a premium before the end date.

 

Back to the top ^

 

 

  • What is the difference between jams, preserves and conserves?

 

For a product to be called a “Jam”, the jam must contain 60g / 100g sugar in the finished product. (60% sugar)

Most of our products do not reach such a high sugar content as we are not prepared to compromise taste by increasing the sugar content.

 

Preserves and Conserves look and behave as a jam, but cannot be statutorily defined as a jam.

A preserve is traditionally made by putting sugar on fruit overnight which gives a larger chunk fruit based within a slightly softer set.

A conserve is when something else is added to the fruit, for example, Rhubard and Ginger or Apricot and Brandy.

 

Back to the top ^

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s